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Policies

By placing an order or using this website, You (the Customer or the User) agree to the following terms and conditions

Ordering

How It Works

All orders should be placed online at lolaspaperie.co.uk.
Work will begin on order once full payment has been received. Lola's Paperie accept payment by major debit/credit cards, PayPal, Apple Pay, Google Pay, and bank transfer on request.
Once an order is received, Lola's Paperie will be in touch to collect your content including design preferences.
Lola's Paperie are fully committed to its semi-custom collections and are not currently taking on bespoke projects.

Timing

Due to the personalised nature of the Products, Lola's Paperie does not guarantee any stated timings mentioned on the website or within any other form of communication, such as email.
Timings are largely dependent upon how soon the Customer is able to review and respond to emails, and how many rounds of changes are required by the Customer.
Lola's Paperie recommend ordering in a timely manner to ensure our availability.
Errors and unforeseen circumstances (postage delays, damage, print errors, etc.) should be allowed for in the timeline.

Returns / Cancellations

Due to the personalised nature of the Products, Lola's Paperie does not offer returns or exchanges should Customers change their minds.
Where an error has been made on the part of Lola's Paperie, it agrees to correct the mistake as soon as possible.
By purchasing digital or personalised products the Customer agrees to waive its cancellation rights.

Printed Goods

Customising

Lola's Paperie has created templated collections for the Customer to choose from to provide a base, with various customisable aspects.
All wording and colours are customisable unless stated.
Fonts have been carefully selected to go with each design . Adjusting them will more than likely impact the design. Lola's Paperie does not recommend altering the font.

Edits

Lola's Paperie will ask the Customer to review the content before the order is printed. Unlimited edits are included to ensure the Customer loves the final design.
First drafts are sent by email within 3 working days. Each round of edits will be made and sent back for the Customers review within 2 working days.
Lola's Paperie always try to correct spelling mistakes and grammatical errors. Lola's Paperie accepts no liability errors or mistakes approved by the Customer.

Production

The print time starts once the final proof has been approved by the Customer and does not include the shipping time.
Orders will be printed inline with the following time scales:
  • Standard: 3-4 weeks
  • Rush: 1-2 weeks

Digital Goods

Products

Lola's Paperie offer some digital download stationery. Lola's Paperie will discuss digital options upon enquiry by the Customer.
Where digital products are purchased, no physical goods are sent.
By purchasing digital or personalised products the Customer agrees to waive its cancellation rights.

Edits

Lola's Paperie will make edits to the design as with printed products, should any changes be requested.
Changes should be requested within 7 days of ordering/from the last edit. After this time, a new order will need to be processed.

Download Rules

In order to maintain the highest level of product quality, printable (print-at-home) files are not available for purchase.
The Customer is strictly prohibited from printing, distributing hard copies, reselling or sharing for any purpose other than personal enjoyment and events.

Accuracy

Content

Lola's Paperie make every effort to display the correct information across our website.
All measurements and timings communicated throughout the website, and in written correspondence are approximated.
Lola's Paperie reserve the right to alter or remove descriptions, adjust prices or amend any content if there has been an error or mistake without notice.

Colours

Lola's Paperie attempts to accurately represent colours on its website however, as monitor settings vary, those displayed may not be a true representation of the physical product.
The Customer is encouraged to order a sample pack to ensure the colour/s matches requirements.
Colours may alter with different printed batches of the same product or design.

Materials

All materials are correct at the time of publishing however in the unlikely event of a supply shortage, Lola's Paperie will inform the Customer as soon as possible.
Lola's Paperie reserves the right to replace materials with an alternative of the same or superior quality in order to fulfil your order should supplies become unavailable.

Be Kind

Intention

Behind the pixels are real people.
Lola's Paperie will always treat Customers fairly, kindly and respectfully, and hold themselves accountable in the event of a mistake. Lola's Paperie ask for this level of trust and respect in return.
Lola's Paperie reserve the right to withdraw its services and refund any order, at any time, should its 'Be Kind' policy not be met.

Pricing

Pricing is fair, transparent and straight-forward.
Customers can review pricing by selecting the options on the products page. To get a quote for multiple items, add each product/quantities to the cart.
For products not displayed online, or for bespoke items, contact Lola's Paperie → for a quote.

Offers & Promotions

Lola's Paperie rarely run discounts and promotions to ensure all customers get fair rates all year round, unless in unusual circumstances, such as collection launches or anniversaries.
Lola's Paperie do not run seasonal discounts or sales.

Security

Data

Lola's Paperie take all necessary precautions to protect your information.
Lola's Paperie use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.
Lola's Paperie secure communications by encrypting all data to and from the site.

Payments

When placing an order, the security can be validated by clicking the padlock icon in the browser bar.
Lola's Paperie do not have access to or store any payment information.

Cookies

This website uses cookies to ensure Users get the best experience.

Copyright

Ownership

This website and its content is owned by Lola's Paperie and is protected by UK and international copyright laws.
Lola's Paperie maintain full legal ownership of all content including artwork and images displayed on its website.

Social Media

Lola's Paperie love seeing photographs of its goods on social media. When sharing, please do so with an appropriate credit, e.g. tag, hashtag, or link to its website, product or social media page.
Lola's Paperie may share images of any product purchased on its social media for marketing purposes. Lola's Paperie will ensure all personal information is illegible by blurring, cropping or otherwise removing sensitive content from the image.

Protection

Under no circumstances may any Lola's Paperie designs, images or graphics be edited, altered, or otherwise modified, except with the express permission of Lola's Paperie.
Should Users breach these terms, Lola's Paperie have the legal right to ask Users to remove and discard all instances of its work, with no responsibility to any costs incurred. Failure to comply will force Lola's Paperie to contact its legal advisors to ensure the work is removed entirely and immediately.

Privacy

Collecting Information

Lola's Paperie treat all sensitive information relating to orders in the strictest confidence and do not store or share confidential information except for the purpose of completing your order.
Lola's Paperie do not have access to any financial details provided when purchases are made on its website.

Stored Data

Lola's Paperie is the sole owner of any information provided on its website or in any written communication.
Any and all information collected is for the sole purpose of working on and fulfilling orders, or marketing communications where the User has opted in.
Lola's Paperie never share information with third parties outside of its organisation, other than as necessary to fulfil orders, such as delivery names and addresses.
Sensitive information is always destroyed responsibly.

Marketing

From time to time, Lola's Paperie may contact Users via email to tell them about new products or services, promotions or changes to this privacy policy. 
Users may opt out of any marketing emails from Lola's Paperie at any time by sending an email to confirm your withdrawal.